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Mail Policy

There is a 500 hourly outgoing email limit per domain on all shared servers. This means each addon/subdomain gets its own separate 500 outgoing emails per hour limit. This limit is also applied towards mailing lists. If you send over this amount in any hour, the e-mails will fail and may bounce back with a undeliverable error.

Shared servers limit each connecting IP to 30 POP checks per hour. If you go over this, you will likely get a password error indicating your login is incorrect. To fix this, just wait an hour and it will automatically unlock. To prevent this from happening, disable automatic send/receive or set a higher time interval, such as checking once every 10 minutes.

Any mailing list over 900 email addresses is only allowed to be sent to during off-peak times to prevent high server loads. Off peak times qualify as all day Saturday and Sunday, and 1AM - 8AM Eastern Standard Time, Monday through Friday.

Any mailing list larger than 5,000 addresses will require a dedicated hosting solution from us. Note: Dividing one large list into smaller lists to get below this limit is not allowed. You cannot send 12,000 emails per day (500 x 24 hours) on a shared account.

If you get a bounce back indicating you email has been tagged as spam due to exceeding a 500 e-mail per hour limit you will need to wait until the next hour to continue sending emails. 

CAN-SPAM rules
Online businesses that use e-mail marketing must follow all the CAN-SPAM rules.

  • Identify your message as an advertisement.
  • Include an unsubscribe mechanism.
  • Include a valid physical postal address.
  • Deceptive subject lines and false headers are outlawed.
  • You will be held responsible if anyone sends emails on your behalf.

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