You are responsible for your backups and web content.
For backups that we do provide, our backups are provided as a courtesy and we do not guarantee our backups. It is recommended that you make your own backups as extra protection.
How do I restore my own backup?
A partial backup (home directory backup) can be restored in cPanel, same place where you made the backup.
A full backup must be restored by the root user for the server. We will restore your full backups for free. Submit a support ticket and indicate the name of the file and where we can find it.